UK Delivery Options
- Standard UK Delivery (5-14 working days) £5
European Delivery Options
- Standard Delivery (5-14 working days estimate) £5
Rest Of the World
- International Tracked and Signed (5-14 working days estimate) £12
- Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.
- Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at firstname.lastname@example.org
- If a faulty or incorrect item is returned, we will refund your postage. If you are sending items from abroad, please call us for a delivery quote.
- Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund.
- Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.
- Send all returns by recorded post to: BOURTREE sp.k. , ul. Racula Drzonkowska 9, Zielona Gora, 66-004, POLAND