We will be closed from 5pm Friday December 20th 2019 - January 2nd 2020. During this time we will try to answer any question you may have via email. Any orders received between Christmas and New Years will be sent after January 2nd. We wish a Merry Christmas and a Happy New Year!

UK Delivery Options

  • Standard Delivery (2-5 working days) £2.80
  • Premium Delivery* (1-2 working days estimate) £4.00
  • Next Working Day* (By 1pm on day of delivery) £8.00
  • Saturday* (By 1pm on day of delivery) £12.00

*2pm Despatch Cutoff Time for Express Deliveries. Please call us if it is past this cutoff time to see if we are able to process an order and despatch it before our delivery pickup.

European Delivery Options

  • Standard EU Untracked (3-7 working days estimate) £4.50
  • EU Tracked Delivery (3-7 working days estimate) £8.00
  • DPD Tracked Delivery (2-5 working days estimate) £12.00

Rest Of the World

  • International Tracked and Signed (7-10 working days estimate) £12

  • All orders placed before 5pm Monday – Friday using Standard and Premium delivery options will be despatched the next working day from our workshop. eg. Order Monday and your order will be processed and despatched Tuesday. All orders placed over the weekend will be despatched on Monday.
  • Next day deliveries - we use Royal Mail's special delivery service which will require a signature. Orders placed at the weekend will be despatched Monday, to be with you for Tuesday. We offer a same day despatch on Monday - Friday if the order is placed by the cut off time stated at checkout. The cut off time may vary from day to day, so please take note of the cut off time stated when choosing your shipping method at checkout.


  • Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.
  • Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at info@personalisedog.com
  • If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote.
  • Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund.
  • Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.
  • Send all returns by 1st class recorded post to: Waheela Limited, 17 Bourtree Brae, Lower Largo, Leven, KY8 6HR