Europe Delivery Options

  • GLS  - Austria, Belgium, Croatia, Czechia, Denmark, Germany,  Netherlands,  Slovakia - 5.50€ / 2-5 Working Days
  • GLS - Bulgaria, Hungary, Latvia, Lithuania, Slovenia - 6.50€ / 2-5 Working Days
  • GLS - Estonia, France, Greece, Italy, Portugal, Romania, Spain, Sweden - 8.50€ / 2-5 Working Day 
  • GLS - Finland, Serbia - 10.50€ / 2-5 Working Day
  • UPS STANDARD Ireland - 9.95€ / 3-7 Working Days
  • UPS STANDARD Switzerland, Norway - 14€ / 3-7 Working Days
  • UPS EXPRESS  SAVER EU - 18€ / 1-2 Working Days

US / CANADA

  • UPS ECONOMY 5-21 working days - $8
  • UPS EXPEDITED 2-5 working days - $28

Rest of the World 

  • UPS ECONOMY - Rest of the world (Australia, NZ, and most everywhere else) 5-21 working days - $8

Returns

  • Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.
  • Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at info@personalisedog.com
  • If a faulty or incorrect item is returned, we will refund your postage. If you are sending items from abroad, please call us for a delivery quote.
  • Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund.
  • Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.
  • Send all returns by recorded post to: BOURTREE sp. z o.o. , ul. Racula Drzonkowska 9, Zielona Gora, 66-004, POLAND

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