UK Delivery Options

  • Royal Mail / Parcel Force 3-5 working days - £4.95
  • UPS STANDARD 3-5 working days - £6
  • UPS EXPRESS 1-2 working days - £12

European Delivery Options

  • GLS Deutschland - 4.95€ / 2-3 Working Days
  • UPS STANDARD - 9.60€ / 1-3 Working Days
  • UPS EXPRESS  21.60€ / 1-2 Working Days
  • GLS France - 7.50€ / 2-4 Working Days
  • GLS Spain- 8.50€ / 2-5 Working Days

US

  • UPS ECONOMY 5-10 working days - $7.50
  • UPS EXPRESS SAVER 2-3 working days - $25

Rest of the World

  • UPS ECONOMY 5-14 working days - $7.50

Returns

  • Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.
  • Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at info@personalisedog.com
  • If a faulty or incorrect item is returned, we will refund your postage. If you are sending items from abroad, please call us for a delivery quote.
  • Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund.
  • Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.
  • Send all returns by recorded post to: BOURTREE sp.k. , ul. Racula Drzonkowska 9, Zielona Gora, 66-004, POLAND