Europe Delivery Options
- GLS - Estonia, Grecia, Portugalia, România, Spania, Suedia - 9,95 EUR / 2-5 zile lucrătoare
- DHL - Germania, Cehia, Slovacia - 5,95 € / 2-5 zile lucrătoare
- GLS - Austria, Letonia, Lituania, Slovenia - 6,50 EUR / 2-5 zile lucrătoare
- GLS - Belgia, Bulgaria, Croația, Danemarca, Ungaria - 8,50 EUR / 2-5 zile lucrătoare
- DHL - Franța, Luxemburg, Țările de Jos - 8,50 € / 2-5 zile lucrătoare
- DHL - Italia - 9,95 € / 2-5 zile lucrătoare
- GLS - Finlanda, Serbia - 10,95 € / 2-5 zile lucrătoare
- UPS STANDARD Irlanda - 9,95€ / 3-7 zile lucrătoare
- UPS EXPRESS SAVER Elveția, Norvegia - 24€ / 2-5 zile lucrătoare
- UPS EXPRESS SAVER EU - 18€ / 1-2 zile lucrătoare
US / CANADA
- UPS ECONOMY 5-21 working days - $8
- UPS EXPEDITED 2-5 working days - $28
Rest of the World
- UPS ECONOMY - Rest of the world (Australia, NZ, and most everywhere else) 5-21 working days - $8
Returns
- Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.
- Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at info@personalisedog.com
- If a faulty or incorrect item is returned, we will refund your postage. If you are sending items from abroad, please call us for a delivery quote.
- Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund.
- Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.
- Send all returns by recorded post to: BOURTREE sp.k. , ul. Racula Drzonkowska 9, Zielona Gora, 66-004, POLAND