Europe Delivery Options
- GLS - Estônia, Grécia, Portugal, Romênia, Espanha, Suécia - 9,95€ / 2-5 Dias Úteis
- DHL - Alemanha, República Tcheca, Eslováquia - 5,95€ / 2-5 dias úteis
- GLS - Áustria, Letônia, Lituânia, Eslovênia - 6,50€ / 2-5 dias úteis
- GLS - Bélgica, Bulgária, Croácia, Dinamarca, Hungria - 8,50€ / 2-5 dias úteis
- DHL - França, Luxemburgo, Holanda - 8,50€ / 2-5 dias úteis
- DHL - Itália - 9,95€ / 2-5 Dias Úteis
- GLS - Finlândia, Sérvia - 10,95€ / 2-5 Dias Úteis
- UPS STANDARD Irlanda - 9,95€ / 3-7 Dias Úteis
- UPS EXPRESS SAVER Suíça, Noruega - 24€ / 2-5 dias úteis
- UPS EXPRESS SAVER EU - 18€ / 1-2 Dias Úteis
US / CANADA
- UPS ECONOMY 5-21 working days - $8
- UPS EXPEDITED 2-5 working days - $28
Rest of the World
- UPS ECONOMY - Rest of the world (Australia, NZ, and most everywhere else) 5-21 working days - $8
Returns
- Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.
- Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at info@personalisedog.com
- If a faulty or incorrect item is returned, we will refund your postage. If you are sending items from abroad, please call us for a delivery quote.
- Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund.
- Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.
- Send all returns by recorded post to: BOURTREE sp.k. , ul. Racula Drzonkowska 9, Zielona Gora, 66-004, POLAND