01333 329512 (9AM-5PM)

Delivery Table

 
Standard Premium Special/Next Working Day
UK

2-4 working days

Price: £2.80

1-2 working days estimate

Price: £4

Next working day

Price:  £8

By 1pm on day of delivery

Requires signature upon receipt

Daily cut Off time stated at checkout

Europe

3-7 working days

Price: £8

Rest of World

7-10 working days

Price: £12

  • All orders placed before 5pm Monday – Friday using Standard and Premium delivery options will be despatched the next working day from our workshop. eg. Order Monday and your order will be processed and despatched Tuesday. All orders placed over the weekend will be despatched on Monday.
  • Next day deliveries - we use Royal Mail's special delivery service which will require a signature. Orders placed at the weekend will be despatched Monday, to be with you for Tuesday. We offer a same day despatch on Monday - Friday if the order is placed by the cut off time stated at checkout. The cut off time may vary from day to day, so please take note of the cut off time stated when choosing your shipping method at checkout.

Returns

  • Items must be returned to us within 28 days of receipt of purchase to be eligible for an exchange/refund. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.
  • Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Email us at info@personalisedog.com
  • If a faulty or incorrect item is returned, we will refund your postage up to the cost of 1st class recorded Royal Mail. If you are sending items from abroad, please call us for a delivery quote.
  • Personalised Items: because the item is customised to meet your requirements, we are unable to offer a refund.
  • Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing we will be unable to exchange or refund your order.
  • Send all returns by 1st class recorded post to: Waheela Limited, 17 Bourtree Brae, Lower Largo, Leven, KY8 6HR

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